Shipping policy
We ship Hosvarin orders to the United States and to most countries worldwide. This page explains what shipping costs, how long it takes and what to do if something goes wrong.
Shipping cost
| Destination | Method | Cost per order |
|---|---|---|
| United States | Standard Tracked Shipping | $5.99 |
| International | Standard Tracked Shipping | $5.99 |
The rate is charged once per order, however many pieces are in it. We do not offer express shipping at the moment.
Processing time
Orders are packed and handed to the carrier within 1 to 3 business days. Orders placed at the weekend or on a public holiday are processed from the next business day.
Estimated delivery time
| Destination | Estimated delivery after dispatch |
|---|---|
| United States | 7 to 12 business days |
| Canada, United Kingdom, European Union, Australia, New Zealand | 8 to 14 business days |
| Rest of the world | 10 to 20 business days |
These are estimates, not guarantees. Customs checks, weather and busy periods can add time.
Tracking
Every order ships with tracking. You will receive an email with your tracking number as soon as your order leaves us. Tracking can take a few days to show the first update.
Packaging
Enamel can chip if it takes a hard knock, so pieces are wrapped and padded before they are boxed. Larger orders may arrive in more than one parcel.
Where we ship
If your country is available in the country list at checkout, we ship there. There are some countries and regions we cannot deliver to at present. If your country is not listed at checkout, we are not able to ship to it.
Customs, duties and taxes
International orders may be charged import duties or taxes by the destination country. These charges are set by your local customs authority, are not included in our prices or shipping cost, and are the responsibility of the recipient.
Wrong address
Please check your address before you place your order. If you spot a mistake, email us straight away. We can change an address only before the order has been dispatched.
Lost, delayed or damaged parcels
If your tracking has not moved for 10 business days, or a piece arrives chipped or damaged, email info@hosvarin.com with your order number and, for damage, a photograph. We will look into it with the carrier and either resend the order or refund you.
Contact
Hosvarin is a trading name of Fast Line Logistics Company Limited, Flat/Rm 12B, 16/F, BEA Tower of Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong. Email info@hosvarin.com. We reply Monday to Friday, 9AM to 6PM Hong Kong Time (HKT).