Refund policy

We want you to be happy with what you ordered. If a piece is not right, you have 30 days from the day your order is delivered to ask for a return.

What can be returned

  • Items that are unused, clean and in their original packaging.
  • Sets must be returned complete. We cannot refund part of a set.
  • For hygiene reasons we cannot accept tableware that has been used for food or drink, unless it is faulty.

How to start a return

  1. Email info@hosvarin.com within 30 days of delivery. Include your order number and the reason for the return.
  2. We will reply with the return address and instructions. Please do not send anything back before you hear from us. Items sent without return instructions cannot be accepted.
  3. Wrap each piece well, pack the items securely and send them with a tracked service. Keep your proof of postage.

Return shipping

If you are returning an item because you changed your mind, the cost of return shipping is yours. If the item arrived faulty, damaged or was not what you ordered, we cover the return shipping or tell you that there is no need to send it back.

Refunds

Once your return arrives and has been checked, we will email you to confirm. Approved refunds are sent to your original payment method within 5 to 10 business days. Your bank or card provider may take a few more days to show it. The original shipping charge is refunded only when the item was faulty, damaged or incorrect.

Exchanges

The quickest way to change a colour or piece is to return the item you have for a refund and place a new order for the one you want.

Chipped, damaged or wrong items

Check your order when it arrives. If a piece is chipped, damaged, faulty or incorrect, email us within 30 days of delivery with your order number and a photograph. We will send a replacement or refund you in full.

Small variations in the speckle pattern, and tiny marks where a piece was held during firing, are a normal part of enamelware and are not faults.

Cancellations

You can cancel an order for a full refund any time before it has been dispatched. Email us as soon as possible. Once an order has been dispatched it is handled as a return.

Contact

Hosvarin is a trading name of Fast Line Logistics Company Limited, Flat/Rm 12B, 16/F, BEA Tower of Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong. This is our registered office and not a returns address. Email info@hosvarin.com. We reply Monday to Friday, 9AM to 6PM Hong Kong Time (HKT).